Shipping policy

Shipping Policy

Processing Time All orders are processed within 1 to 5 business days. You will receive a confirmation email with tracking information once your order has shipped. Please allow 1 to 2 business days after shipment for tracking to update.

Domestic Shipping (United States) We ship to all 48 contiguous U.S. states and Washington, D.C. We are unable to ship to Alaska, Hawaii, U.S. territories, or military bases at this time.

Standard shipping (USPS Ground Advantage): 2 to 4 business days after processing. Express shipping (USPS Priority): 1 to 3 business days after processing.

Standard shipping is free on every U.S. order — no minimum purchase required. Express shipping is available for an additional charge calculated at checkout.

International Shipping We currently ship to the following countries via FedEx with an estimated delivery time of 3 to 5 business days:

Canada, Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, and Vietnam.

International shipping rates are calculated at checkout based on order weight and destination. All international orders ship DDU (Delivery Duties Unpaid). This means the customer is responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in our shipping rates and are outside our control.

Orders may be delayed due to customs processing. If customs refuses a shipment due to product restrictions in the destination country, we are unable to offer a refund.

Order Modifications Orders can only be modified or cancelled within 2 hours of being placed. Once an order enters fulfillment, we are unable to make changes to the shipping address or cancel the order. The destination country cannot be changed on existing orders.

Split Shipments In some cases, items in your order may ship from different fulfillment locations. If this happens, you may receive multiple packages. There is no additional shipping cost to you.

Shipping Protection (Optional) At checkout you may add Shipping Protection to your order for a flat fee of $2.99. Shipping Protection is an optional service provided directly by Decades Wellness LLC — it is not an insurance policy and is not underwritten by any third party. If your order includes Shipping Protection and is lost in transit, arrives damaged, or is stolen after a confirmed delivery, we will, at our option, ship a one-time replacement at no cost to you or refund the purchase price of the affected products.

To file a claim, email sales@takedecades.com with your order number:

  • Damaged items: within 7 days of delivery, including photos of the item and its packaging.
  • Lost in transit: if tracking has not updated for 5 or more business days (10 or more for international orders), within 30 days of the last tracking update.
  • Stolen packages: no earlier than 5 business days and no later than 15 business days after the carrier marks the order delivered. For orders over $100 we may request a police report or a signed statement.

Shipping Protection does not cover: delivery delays; orders shipped to an address entered incorrectly at checkout; packages held, refused, or seized by customs; or orders that do not include Shipping Protection. Limit of one replacement or refund per order; the remedy under Shipping Protection is limited to the purchase price of the affected products. The Shipping Protection fee is refundable only if your order is cancelled before it ships; it is otherwise non-refundable and is not covered by our 30-day satisfaction guarantee.

Lost, Stolen or Damaged Packages (without Shipping Protection) As described in our Terms of Service, title and risk of loss pass to you when we transfer your order to the carrier. If your order did not include Shipping Protection and your package is lost, stolen, or arrives damaged, contact us at sales@takedecades.com with your order number within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier and will work with our shipping partners to resolve the issue; any replacement or refund in this case is at our discretion.

Contact Us For any shipping questions, reach out to sales@takedecades.com.