Refund policy

Refund Policy

Every order is backed by our 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, contact us at sales@takedecades.com within 30 days of delivery with your order number, and we will make it right with a refund — whether the product is opened or unopened.

To request a refund, email us your order number and a quick note about what went wrong. In most cases you will not need to ship anything back; if a return is needed (for example, unopened items from a multi-item order), we will send you simple instructions. Refunds are issued to the original payment method within 5 to 10 business days of approval.

To keep the guarantee fair for everyone, refunds on opened products are limited to one container per product per customer, and the guarantee applies to purchases made for personal use rather than bulk or resale orders. We reserve the right to decline refund requests in cases of abuse.

Shipping costs and Shipping Protection fees are non-refundable once an order has shipped. Orders that are lost, stolen, or damaged in transit are handled under the Shipping Protection terms of our Shipping Policy, not under this refund policy.